Shipping policy

Wenzhou Maoheng Packaging Co., Ltd. Foreign Trade Logistics Policy

Thank you for choosing Wenzhou Maoheng Packaging Co., Ltd. (hereinafter referred to as "Maoheng Packaging") for your customized packaging and printing products. This logistics policy is specially formulated to clarify the logistics and transportation related matters for foreign trade orders of packaging and printing products, ensure the safe, timely and smooth delivery of your orders, and protect your legitimate rights and interests. By placing an order on our Shopify independent station, you are deemed to have fully understood and agreed to all the terms of this policy.

1. Scope of Application

This policy applies to all foreign trade orders of packaging and printing products sold by Maoheng Packaging through the Shopify independent station, including but not limited to customized cartons, gift boxes, handbags, labels, stickers, and other packaging and printing products. It covers the whole process of logistics transportation from the warehouse of Maoheng Packaging to the designated destination address of the overseas customer.

2. Shipping Methods & Timeliness

According to the characteristics of packaging and printing products (fragile, customized, different order quantities) and the customer's requirements for timeliness and cost, we provide the following optional shipping methods. The specific shipping method can be confirmed through negotiation when placing the order, and the final shipping method shall be subject to the order agreement.

2.1 International Express

Applicable scenarios: Small batch orders, urgent orders, or orders with small volume and light weight (such as sample orders, small batch customized labels).

Cooperative carriers: DHL, FedEx, UPS, TNT, etc.

Shipping timeliness: 3-7 working days from the date of shipment (the timeliness is for reference only, and may be delayed due to customs clearance, weather, and other uncontrollable factors).

Advantages: Fast timeliness, full-process tracking, door-to-door service, high safety factor.

Notes: The cost is relatively high; for fragile products, additional shockproof packaging is required, and the packaging cost will be included in the total logistics cost if necessary.

2.2 Air Freight

Applicable scenarios: Medium batch orders, orders with high timeliness requirements but not urgent enough for international express, and orders with large volume but light weight.

Cooperative carriers: Cooperate with major international airlines and air freight forwarders to provide door-to-airport or door-to-door service.

Shipping timeliness: 7-15 working days from the date of shipment (including air transportation time and customs clearance time at both ends; the timeliness is for reference only).

Advantages: Balanced timeliness and cost, suitable for medium batch orders, faster than sea freight.

Notes: Customers need to complete customs clearance procedures at the destination port (we can provide necessary documents to assist); for large quantities of fragile products, special packaging and reinforcement are required.

2.3 Sea Freight

Applicable scenarios: Large batch orders, bulk orders, orders with low timeliness requirements, and orders with large volume and heavy weight (such as large batch customized cartons, gift boxes).

Cooperative carriers: Cooperate with well-known international shipping companies and sea freight forwarders to provide FCL (Full Container Load) and LCL (Less than Container Load) services.

Shipping timeliness: 20-45 working days from the date of shipment (depending on the destination port, such as North America, Europe, Southeast Asia, etc.; the timeliness is for reference only, and may be delayed due to port congestion, customs inspection, etc.).

Advantages: Low cost, suitable for large batch orders, large load capacity.

Notes: The timeliness is relatively slow; customers need to complete customs clearance, pick-up and other procedures at the destination port (we will provide complete shipping documents, including commercial invoice, packing list, bill of lading, etc.); fragile products need to be packaged with high-strength shockproof materials to avoid damage during transportation.

3. Logistics Costs

The logistics cost of foreign trade orders is calculated based on the following factors: shipping method, order weight, volume, destination country/region, packaging requirements, and other additional services (such as insurance, custom clearance assistance, etc.).

1. The logistics cost will be quoted separately according to the specific information of the order. After the customer confirms the order details (product specifications, quantity, destination address), we will provide a detailed logistics cost quotation for the customer's confirmation.

2. The logistics cost includes the transportation cost, basic packaging cost, and handling cost. Additional costs such as shockproof packaging cost, insurance cost, customs clearance fee (if borne by us), and remote area surcharge will be separately stated in the quotation and borne by the responsible party as agreed.

3. If the customer needs to change the shipping method, destination address, or add additional services after confirming the logistics cost, the logistics cost will be re-calculated and confirmed by both parties.

4. Packaging Requirements for Transportation

Packaging and printing products are mostly fragile (such as paper products, printed matter), so we will adopt professional packaging methods according to the product characteristics to ensure the safety of products during transportation:

1. Basic packaging: Each product will be wrapped with waterproof film and shockproof foam to prevent moisture and slight collision damage.

2. Outer packaging: Use high-strength corrugated cartons or wooden cases (for large and heavy products) for packaging, and reinforce the cartons/wooden cases with packing belts to prevent deformation and damage during transportation.

3. Special requirements: For products with special fragility or high precision (such as customized high-end gift boxes, special-shaped labels), we will adopt customized packaging solutions (such as adding buffer partitions, using hard cardboard reinforcement) according to the customer's requirements, and the corresponding packaging cost will be included in the total cost.

4. Labeling: Each outer package will be affixed with clear shipping labels, including the customer's destination address, contact information, order number, product name, and warning labels (such as "Fragile", "Handle with Care", "Waterproof") to remind the carrier to pay attention during transportation.

5. Customs Clearance Instructions

Customs clearance is an important part of foreign trade logistics. We will actively cooperate with customers to complete the customs clearance procedures to ensure the smooth passage of goods:

1. Documents provided by us: We will provide complete and true customs clearance documents according to the requirements of the destination country/region, including commercial invoice, packing list, bill of lading (for sea freight)/air waybill (for air freight), product declaration materials, and other relevant documents.

2. Customer's responsibilities: The customer shall provide necessary documents and information required for customs clearance at the destination (such as import license, tax registration certificate, etc.) in a timely manner, and bear the customs duties, value-added tax, and other related fees incurred during the customs clearance at the destination (unless otherwise agreed in the order).

3. Delay in customs clearance: If the customs clearance is delayed due to incomplete documents provided by the customer, non-compliance with the import regulations of the destination country/region, or other reasons caused by the customer, the resulting losses (such as delayed delivery, additional storage fees) shall be borne by the customer; if the delay is caused by the problems of the documents provided by us or the product declaration, we will bear the corresponding responsibilities and assist in solving the problem.

6. Order Shipment & Tracking

1. Shipment time: After the customer confirms the order payment and design draft (for customized products), we will arrange production according to the agreed production cycle. After the production is completed, we will arrange shipment within 2-3 working days (unless otherwise agreed in the order).

2. Shipment notification: After the order is shipped, we will send a shipment notification to the customer via email or SMS, including the shipping method, tracking number, carrier information, and estimated arrival time. The customer can track the logistics status through the carrier's official website or the Shopify independent station background.

3. Logistics tracking: During the transportation process, we will assist the customer in tracking the logistics status. If there is any abnormal situation (such as delayed transportation, lost goods, damaged goods), we will actively communicate with the carrier to solve the problem and feed back the progress to the customer in a timely manner.

7. Loss, Damage & Compensation

1. Loss or damage caused by the carrier: If the goods are lost, missing, or seriously damaged during transportation due to the negligence or mistake of the carrier (such as improper handling, transportation accident), the customer shall provide valid evidence (such as photos, videos, logistics tracking records, inspection reports) in a timely manner. We will assist the customer in claiming compensation from the carrier according to the carrier's compensation standards and the terms of the logistics contract. The compensation amount shall be subject to the final compensation result of the carrier (excluding the customized cost and other indirect losses, unless otherwise agreed).

2. Loss or damage caused by packaging problems: If the goods are damaged due to insufficient packaging, improper packaging, or other packaging problems caused by us, we will bear the corresponding responsibilities, and the specific compensation method (reissue, refund of corresponding product fees, etc.) shall be negotiated and confirmed by both parties.

3. Loss or damage caused by the customer: If the goods are lost, damaged, or delayed due to incorrect destination address provided by the customer, failure to complete customs clearance procedures in a timely manner, or other reasons caused by the customer, the resulting losses shall be borne by the customer.

4. Insurance: If the customer needs to purchase cargo transportation insurance, we can assist in handling it, and the insurance cost shall be borne by the customer. In case of insured risks, the compensation shall be handled according to the insurance contract.

8. Special Instructions

1. Force majeure: If the shipment or transportation of goods is delayed, interrupted, or impossible due to force majeure factors (such as natural disasters, wars, epidemics, government restrictions, etc.), we will notify the customer in a timely manner, and both parties shall negotiate to solve it (such as delaying shipment, changing shipping method, canceling the order, etc.) without bearing additional responsibilities.

2. Remote area surcharge: If the customer's destination address is a remote area designated by the carrier, the carrier will charge a remote area surcharge, which will be included in the logistics cost and confirmed by the customer in advance.

3. Order cancellation after shipment: If the customer cancels the order after the goods are shipped, the customer shall bear all the logistics costs incurred (including transportation cost, packaging cost, handling cost, etc.), and bear the losses caused by the return of goods (if any).

4. Storage fee: If the customer fails to pick up the goods in a timely manner after the goods arrive at the destination port/station, resulting in storage fees charged by the carrier or the port, the storage fee shall be borne by the customer.

9. Contact Us

If you have any questions, suggestions, or needs related to foreign trade logistics, please contact us through the following ways, and we will reply to you within 2 working days and provide professional solutions:

• Official Email: fangzonghe2010@gmail.com

• Contact Phone: +86 13738777725

• Shopify Independent Station: www.neo-visual.com

• Company Address: 1st Floor, No. 235 Longning Road, Longgang City, Wenzhou City, Zhejiang Province, China

This logistics policy shall take effect on the date of issuance. Wenzhou Maoheng Packaging Co., Ltd. reserves the final interpretation right of this policy. If there are any adjustments, the adjusted policy will be announced on the homepage of the Shopify independent station, and the adjusted policy shall take effect on the date of announcement.

Sincerely, Wenzhou Maoheng Packaging Co., Ltd.

|（注：文档部分内容可能由 AI 生成)